AI-Powered Voice Automation for the Insurance Industry

Deploy intelligent, industry-specific voice assistants to transform insurance customer journeys live in 4 weeks with real-time analytics, scalable solutions, and compliance for even the most regulated environments.

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30% ↓

Cost per engagement

60% ↓

Response time

↑ 40%

CSAT

↑ 25%

Customer satisfaction

Industry Challenges for insurance

The insurance industry faces challenges like complex claim processing, rising fraud, regulatory pressures, and the need for faster, personalized customer service.

Slow, manual processes hurt efficiency

Manual claims handling leads to week-long delays (7–10 days on average) in settlements , frustrating customers and increasing operating costs. Nearly 20% of claims contain errors, each requiring ~$25 in rework, which adds up quickly.

Contact center bottlenecks

~80% of complaints to top insurers concern the claims process blog, often citing long resolution times and repetitive paperwork. When claims take over 10 days, satisfaction scores plummet by 167 points (on a 1,000-point scale), driving customers away.

Demand for 24/7 service

Policyholders expect instant, always-on support. Satisfaction more than doubles (777 vs. 337 score) when customers find it easy to reach their insurer. Yet many insurers struggle to provide round-the-clock assistance for claims or policy inquiries, especially after hours.

High support costs

Maintaining large support teams is expensive. Every missed detail or follow-up can mean costly churn – 30% of dissatisfied claimants have switched carriers within two years blog. Insurers need a way to reduce per-claim service costs without sacrificing quality.

Accelerate Operations, Boost Customer Satisfaction, and Scale Securely with Converscient.ai

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Voice-Powered Claims Intake Automation

Automates First Notice of Loss (FNOL) submissions and claims intake, significantly reducing turnaround times (TAT) and cutting human errors, thus accelerating claims processing and increasing customer satisfaction.

24/7 Self-Service Support

Enables policyholders to update information, check claim statuses, and request documents anytime without human intervention, meeting the growing demand for round-the-clock service and reducing contact center bottlenecks.

Real-Time Fraud Detection Prescreen

Uses intelligent automated question flows to identify suspicious claims at the earliest submission stage, streamlining Special Investigation Unit (SIU) handoffs, mitigating fraud risks, and improving compliance with regulatory requirements.

Deep Integration with Core Insurance Systems

Seamlessly connects with platforms like Guidewire, Duck Creek, and proprietary CRMs, ensuring data accuracy and workflow continuity while enabling rapid deployment within existing enterprise environments.

Scalable Surge Handling During Catastrophes

Instantly scales voice support capacity during natural disasters or high-demand periods without increasing headcount, maintaining service levels and reducing operational costs while improving customer retention through timely assistance.