AI-Powered Voice Automation for the Travel & Tourism Industry

Deploy intelligent voice assistants built to serve the diverse needs of travel agencies, airlines, operators, and tourism brands go live in 4 weeks with real-time analytics, frictionless guest service, and multilingual, omnichannel experiences.

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30% ↓

Cost per engagement

60% ↓

Response time

↑ 40%

CSAT

↑ 25%

Customer satisfaction

Industry Challenges in Travel and Tourism

The travel and tourism industry faces challenges like fluctuating demand, complex booking processes, safety concerns, and the need for seamless, personalized customer experiences across channels

Surges in support calls during disruptions:

Airlines, rail services, and travel agencies experience overwhelming spikes in customer inquiries during disruptions like flight cancellations, weather events, or global incidents. Call centers often can’t handle the volume, leading to long hold times sometimes up to 2–3 hours. These delays leave travelers without timely updates and harm the company’s reputation.

24/7 global customer expectations

Travel operates across all time zones, with customers needing support at any hour. Travelers now expect instant, digital solutions nearly 73% prefer messaging or self-service tools over phone calls for managing bookings or changes. Companies that can’t offer around-the-clock assistance in multiple languages risk losing customers to competitors who can.

High volume of repetitive queries

A large portion of travel-related support involves answering the same basic questions: flight status, reservation changes, baggage rules, or destination info. These routine queries consume agents’ time and delay responses to more urgent issues. When left unanswered, customers often switch channels or abandon their bookings altogether.

Complex itineraries and coordination

Travel plans often involve multiple providers like airlines, hotels, and car rentals. When changes occur, customers must contact each party separately, repeating the same information. With little integration between systems, agents spend unnecessary time coordinating updates that could be automated, increasing inefficiencies and chances for error.

Accelerate Operations, Boost Customer Satisfaction, and Scale Securely with Converscient.ai

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Voice-Powered Booking & Itinerary Management

Automates reservations, confirmations, and itinerary changes across flights, hotels, and tours streamlining customer journeys and reducing manual support effort, thus lowering support costs by up to 40%.

24/7 Global Guest & Traveler Support

Enables travelers worldwide to access help and make changes anytime, regardless of time zone or device, improving satisfaction, reducing frustration during disruptions, and increasing customer satisfaction by 27%.

Real-Time Travel Alert Automation

Pushes instant voice notifications for flight status, delays, gate changes, and travel disruptions, minimizing missed connections and enhancing traveler confidence with a 75% reduction in alert response times.

Deep Integration with Leading GDS and PMS Systems

Seamlessly connects with Amadeus, Sabre, Opera, Galileo, Salesforce Travel, and custom systems, ensuring accurate, real-time data flow to deliver smooth omnichannel experiences and cut booking management time by 60%.

Multi-Language Interaction with Enterprise-Grade Security

Serves a global, multilingual traveler base with natural voice dialogue while ensuring PCI, GDPR, SOC 2, and ISO 27001 compliance protecting sensitive customer and payment data and meeting international regulatory standards.

Key Use Cases in Travel and Tourism

Voice AI in travel and tourism enables seamless booking assistance, real-time itinerary updates, multilingual customer support, and personalized travel recommendations.

Flight status & notifications

Travelers can call or ask “What’s the status of Flight 123?” and get up-to-the-minute info (“Flight 123 is delayed 45 minutes, now departing at 4:30 PM from Gate 12A”). In disruption scenarios, the system can proactively call or text affected passengers with delay/cancellation notices and rebooking options, scaling far beyond what human agents could handle in short time.

Booking and modification via voice:

Whether it’s an airline reservation or a hotel booking, customers can use voice to make or change bookings. For example, “Book me a rental car at LAX for tomorrow 9 AM” or “Add an extra night to my hotel stay.” The assistant walks through options (pulling availability from systems), confirms details, and completes the booking, emailing a confirmation.

Virtual travel concierge

A voice assistant available through phone or hotel room devices that can answer travel questions: “What’s the weather at my destination?”, “Find me a highly-rated Italian restaurant nearby and make a reservation,” or “What tours are available tomorrow in Paris?” It can upsell tours and activities (integrated with tour operator systems) and handle the booking and payment, enhancing the guest experience and generating revenue.

Loyalty program support

Automate frequent questions for airlines/hotels loyalty programs – point balance inquiries, how to redeem miles/points, status tier benefits. The voice bot can also process simple redemptions (e.g., “Use my miles to upgrade my seat to business class”) by interfacing with the loyalty platform.

Travel document & policy info

Provide instant answers on travel requirements (“Do I need a visa for Australia?”, “What’s the airline’s COVID policy for travel to Canada?”) by accessing a knowledge base that’s kept updated. This saves travelers from searching through websites and reduces calls to support lines, especially during evolving situations.

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