AI-Powered Voice Automation for Manufacturing

Deploy robust voice AI assistants for manufacturing in 4 weeks. Automate supplier communication, maintenance requests, and operations support with enterprise-grade reliability.

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30% ↓

Cost per engagement

60% ↓

Response time

↑ 40%

CSAT

↑ 25%

Customer satisfaction

Industry Challenges in Manufacturing

Manufacturers face challenges like supply chain disruptions, labor shortages, equipment downtime, and the pressure to digitize operations while maintaining quality and safety.

Downtime costs and delays

Unplanned equipment downtime significantly reduces productivity and profits, costing manufacturers up to $50 billion per year. On average, factories experience about 800 hours of downtime annually roughly 15 hours per week. These losses are often worsened by slow, manual reporting and coordination when an issue occurs. Every minute a machine sits idle waiting for maintenance adds to operational costs.

Communication bottlenecks with suppliers

Procurement and supply chain teams are constantly handling supplier and partner queries related to order statuses, delivery schedules, and inventory levels. Without automation, these interactions rely on emails and phone calls, which can be delayed especially after hours. Missed or slow responses can result in production delays or stockouts.

Manual scheduling and service coordination

Many factories still coordinate critical tasks like maintenance, shipments, and quality inspections using spreadsheets, emails, or voicemail. This manual approach is prone to mistakes and doesn't scale well. Urgent issues can go unnoticed, and there's limited ability to quickly reroute or escalate tasks without round-the-clock availability.

Global operations and language barriers:

Manufacturers operating across countries and time zones face challenges in providing consistent support. A multilingual workforce including plant managers, technicians, and suppliers requires timely communication in their native languages. With limited human support, this can lead to miscommunications and delays in resolving critical issues.

Accelerate Operations, Boost Customer Satisfaction, and Scale Securely with Converscient.ai

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Voice-Powered Supplier and Vendor Query Automation

Automates routine supplier communications such as purchase order status and shipment tracking, reducing email and call volumes by over 50%, accelerating supply chain visibility, and minimizing delays.

24/7 Plant and Field Support

Provides operators, technicians, and shift supervisors with immediate voice access to production support and issue escalation at any time, minimizing downtime by 30% and ensuring production continuity around the clock.

Sub-300ms Response Time for Critical Escalations

Enables ultra-fast triage and escalation of safety alerts, equipment faults, and compliance incidents, accelerating resolution times and improving workplace safety and regulatory adherence by 20%.

Deep MES/ERP Integration with Multi-Language Support

Seamlessly connects with SAP, Oracle, and custom MES/ERP platforms to provide multilingual voice interactions for a global workforce, enabling accurate inventory lookups, work order scheduling, and maintenance reporting, thus streamlining operations and reducing work order processing time by 45%.

Enterprise-Grade Security and Compliance

Ensures data confidentiality and integrity with ISO 27001 and SOC 2 certification, GDPR readiness, encrypted data handling, and strict audit controls critical for secure, compliant manufacturing operations and global supply chain management.

Key Use Cases in Manufacturing

Voice AI in manufacturing supports hands-free equipment control, real-time reporting, worker safety alerts, and faster issue resolution on the production floor

Supplier & partner hotline

Provide a dedicated voice assistant for suppliers to call and get order status, delivery confirmations, or payment updates. The AI checks the ERP and responds. This 24/7 access builds trust and reduces manual email traffic.

Maintenance issue reporting

Operators on the factory floor can quickly report equipment problems by voice. The assistant gathers key info and immediately alerts the on-call technician or creates a maintenance ticket, cutting response time and minimizing downtime.

Production line support FAQs:

Technicians can query the voice assistant for troubleshooting steps or machine manuals (“What’s the error code E17 on the CNC machine?”) and get guided answers. This reduces the need to page through manuals or wait for engineering support.

Inventory and order voice checks

Warehouse or logistics staff can use a voice interface to check inventory levels (“How many units of part X in stock?”) or status of internal orders and transfers. This hands-free inquiry is faster and safer if they’re operating equipment.

Training and safety compliance checks

A voice assistant can quiz staff on safety procedures or confirm completion of daily checklists (“Have you performed the safety lockout test?”). It can log responses and even provide corrective guidance, reinforcing compliance in an automated way.

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