AI-Powered Voice Automation for the Retail Industry

Deploy intelligent, industry-specific voice assistants designed for retail go live in 4 weeks with real-time analytics, unlimited scalability, and full omnichannel integration.

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30% ↓

Cost per engagement

60% ↓

Response time

↑ 40%

CSAT

↑ 25%

Customer satisfaction

Industry Challenges in Retail

Retailers face challenges like shifting consumer behavior, supply chain disruptions, intense competition, and the need for personalized, omnichannel experiences

Missed appointments and no-shows

Missed medical appointments cost the U.S. healthcare system an estimated $150 billion annually. No-show rates can vary widely from 5% to as high as 30% in some clinics resulting in lost revenue and interrupted care delivery. Despite the importance of addressing this issue, many providers still rely on manual call reminders, which often fail to effectively reach patients.

Limited office hours and high call abandonment

Patients often experience long wait times when calling clinics, with average hold times around 4.4 minutes. Around 16% of callers hang up before receiving assistance. This leads to delays in care and operational inefficiencies. Outside regular hours, patients usually have limited options beyond leaving a voicemail or visiting the emergency room.

Staff burnout from repetitive inquiries

Administrative and nursing staff are frequently burdened with repetitive calls related to scheduling, prescription refills, lab results, and general FAQs. About 88% of clinical support staff report moderate to severe burnout, largely due to handling these routine tasks. This contributes to increased turnover and a higher likelihood of errors.

Rising patient expectations for 24/7 access

In today’s telehealth-driven environment, patients expect continuous access to healthcare services and information. They want the ability to schedule appointments, get prescription updates, and ask health questions at any time—via phone or online. Traditional staffing models often fall short in meeting these modern expectations.

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Voice-Powered Order Support

Instantly resolves shipping, order status, and return queries, reducing wait times and enabling customers to get accurate information without human intervention, which decreases support costs by up to 40%.

24/7 Self-Service Shopping Assistance

Allows shoppers to access help, check product details, and complete purchases anytime day or night improving customer satisfaction and retention, especially during peak shopping periods and seasonal promotions.

Sub-300ms Response Time

Provides lightning-fast answers on pricing, inventory levels, and store information before customers abandon their carts, significantly reducing churn and increasing conversion rates.

Deep Integration with Retail Platforms

Seamlessly connects with Shopify, Magento, Salesforce Commerce, POS, and inventory systems to ensure real-time data accuracy, streamlined workflows, and scalable deployment across multiple brands and store locations.

Voice-Activated Loyalty & Rewards Management

Enables customers to easily query loyalty points, available promotions, and redemption options via natural voice interactions, boosting loyalty program engagement by over 20% and encouraging repeat purchases.

Key Use Cases in Retail

Voice AI in retail enhances customer service, streamlines order tracking, personalizes shopping experiences, and assists in inventory management

Appointment scheduling & reminders

Patients can book or reschedule appointments via voice, and receive automated reminder calls. The AI can confirm/cancel appointments, freeing staff and reducing no-shows.

Prescription refill requests

Enable patients to request medication refills through a voice bot that verifies identity and necessary info, then passes the request to the pharmacy system for fulfillment.

Lab results delivery

Automatically call patients with normal lab results using a pre-approved script. For abnormal results, offer to connect to a nurse or schedule a follow-up, ensuring timely communication.

Nurse triage & symptom checking

Use a voice assistant to ask callers basic triage questions after hours and provide guidance or escalation to on-call staff based on protocols. This can reduce unnecessary ER visits by advising patients appropriately.

Patient check-ups & surveys

Post-discharge, an automated voice call can ask patients about their recovery (pain levels, medication adherence) and flag those needing follow-up. Also gather patient satisfaction via voice surveys.

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